New customers can request a full refund within 14 days of their first paid subscription — no questions asked. If Airric isn't the right fit, we'll return every cent.
1 Overview
This Refund Policy describes the conditions under which Airric Technologies, Inc. ("Airric", "we", "our") issues refunds for subscription fees, add-on services, and other paid offerings purchased through our platform or via authorized resellers.
By subscribing to any paid Airric plan, you agree to the terms outlined in this policy. This policy should be read together with our Terms of Use and Privacy Policy.
Full money-back guarantee for first-time paid subscribers.
Approved refunds are issued within 5–10 business days.
We never charge admin or restocking fees on legitimate refunds.
Every refund request is reviewed by a real support specialist.
2 Free Trial
Airric offers a 14-day free trial on all plans with no credit card required at signup. During the trial:
- You have full access to all features of the selected plan.
- No charges are applied until you actively upgrade to a paid subscription.
- You may cancel at any time without any obligation or fee.
If you forget to cancel and are charged, please review Section 3 for refund eligibility.
3 Eligibility for Refunds
Refunds may be granted under the following conditions:
3.1 First-Time Purchases (14-Day Guarantee)
- New customers may request a full refund within 14 calendar days of their initial charge.
- The request must be submitted through our official support channels (see Section 6).
- Refunds cover the initial subscription fee only — not overage, add-ons, or third-party services.
3.2 Billing Errors
- Duplicate charges or incorrect plan amounts will be refunded in full.
- Requests must be submitted within 60 days of the erroneous charge.
3.3 Service Failure
- If Airric fails to deliver the core functionality promised by your plan for more than 72 consecutive hours, you may be eligible for a prorated refund.
- Scheduled maintenance is excluded from downtime calculations.
3.4 Unauthorized Charges
- If you did not authorize a charge, contact us immediately for a full refund and account review.
4 Non-Refundable Items
The following items are not eligible for refunds:
- Renewal charges beyond the 14-day guarantee period.
- Add-on purchases (extra seats, API credit packs, custom training modules) once consumed.
- Third-party integration fees charged by Slack, Notion, or other partners.
- Professional services (custom onboarding, dedicated engineer time) already delivered.
- Enterprise contracts governed by a signed Master Services Agreement (see Section 11).
- Accounts terminated due to a violation of our Terms of Use.
Refunds are not available for billing periods already elapsed. For example, a monthly subscriber who cancels on day 20 of a 30-day cycle will retain access until the end of the paid cycle but is not owed a refund for the remaining days.
5 Refund Timeline
Refund eligibility depends on when your request is submitted relative to the charge date:
| Scenario | Refund Eligible? | Refund Amount |
|---|---|---|
| New customer, within 14 days | Yes | 100% of subscription |
| New customer, days 15–30 | Case-by-case | Up to 50% |
| Billing error (60 days) | Yes | 100% of error amount |
| Renewal (after 14 days) | No | — |
| Add-ons already used | No | — |
| Service outage > 72h | Prorated | Based on downtime |
6 How to Request a Refund
To request a refund, follow these steps:
Go to Settings → Billing → Request Refund to submit a request directly from your account.
Send an email to billing@airric.com with your account email, invoice number, and reason for the request.
Our billing team will review and respond within 2 business days with a decision or a request for more information.
Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or card issuer.
7 Refund Process
Once a refund is approved, our billing system initiates the transaction automatically. You will receive:
- A confirmation email with the refund amount and reference number.
- An updated invoice reflecting the refund.
- A notification from your payment provider once funds are credited.
Refunds are always issued in the original currency of the transaction. Currency conversion differences, if any, are determined by your card issuer and are outside Airric's control.
8 Partial Refunds
In certain cases, we may offer a partial refund rather than a full refund. This typically applies to:
- Annual plans cancelled after the 14-day guarantee window but before the renewal date.
- Service disruptions verified by our engineering team exceeding 72 hours.
- Seats or add-ons downgraded mid-billing-cycle.
Partial refund amounts are calculated on a prorated daily basis from the request date to the end of the current billing period.
9 Plan Changes & Downgrades
- Upgrades: prorated charges apply immediately; the difference is billed on your next cycle.
- Downgrades: effective at the end of the current billing period. No refund for the unused portion of the higher tier.
- Cancellations: access continues until the end of the paid period; no automatic refund is issued.
10 Chargebacks
We strongly encourage you to contact us before initiating a chargeback with your bank. Filing a chargeback without first contacting Airric:
- May result in immediate suspension of your account.
- Slows down the resolution process by weeks or months.
- Can affect your ability to subscribe to Airric services in the future.
If you have an unresolved issue, email billing@airric.com — we resolve the vast majority of issues within 48 hours.
11 Enterprise Contracts
Enterprise customers with a signed Master Services Agreement (MSA) are governed by the refund terms specified in that agreement. In the absence of specific terms:
- Refunds are limited to documented service failures.
- Refund requests must be submitted within 30 days of the affected billing cycle.
- Custom development and onboarding fees are non-refundable.
Enterprise customers should direct refund inquiries to their dedicated account manager or enterprise@airric.com.
12 Policy Changes
Airric reserves the right to modify this Refund Policy at any time. When we do:
- Material changes will be communicated at least 30 days in advance.
- The updated policy will be posted on this page with a revised "Last updated" date.
- Changes will not apply retroactively to purchases made before the effective date.
13 Contact Us
If you have questions about this Refund Policy or need help with a refund request, please contact us:
11770 Via Sorrento Pl,
Miromar Lakes, FL 33913, USA
All refund inquiries receive a response within 2 business days. Approved refunds are issued within 5–10 business days to your original payment method.